Need Help?

FAQs

To place your order, follow these steps :

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button.
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing The Souled Store account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at sparrowclothing.in@gmail.com

Yes, we charge a flat fee of ₹25 for Cash On Delivery (COD) orders.

  • To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
  • Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at sparrowclothing.in@gmail.com, we will see what we can do to help.
  • For Single Jersey Topwear and bottom wear like T-shirts, Vests, Tops, T-Shirt Dresses, Shorts and Track pant.
  • Please do not bleach or wash with chlorine based detergent.
  • Please do not iron on stitches, trims, seams or embellishments as it may cause them to open due to high temperature.
  • Please do not soak more than 15-25 minutes
  • Please do not wring
  • Please do not use hard brushes as it can damage the prints
  • Please do not leave the iron at one place for long time.
  • Please do not iron directly on prints (in case of printed products)
  • Machine wash cold water
  • Wash/dry inside out
  • Fabric may loss colour so please wash it separately
  • Tumble dry low
  • Warm iron needed.

Once your registration process is complete, you will automatically receive marketing emails and SMS’s etc. We request you to unsubscribe it if you do not want to receive such messages or emails.

To cancel the order please logging to Sparrow account and click on orders tab and select the “Cancel Orders” option to cancel it. After the order is shipped status you cannot make any changes.

To know about our return and exchange policy click – Return And Exchange