RETURN AND EXCHANGE
Exchange
At Sparrow Clothing, we strive to ensure that you receive your order with the appropriate products and sizes. However, if you happen to receive the wrong product or if it doesn’t fit you correctly, we offer a hassle-free exchange policy within 7 days of delivery.
The exchange process is simple and convenient. Once you request an exchange, Sparrow Clothing will arrange for a pickup within 2-3 working days. To be eligible for an exchange, all products must be unused, unwashed, and returned in their original packaging with tags intact.
Please note that if the returned products do not meet the above conditions, the exchange request will not be processed. Instead, the products will be sent back to the address from where they were picked up.
In the rare event that the desired size is not available for exchange, you can opt for a refund as per our refund policy. Please be aware that no other product can be exchanged in place of the original order.
With Sparrow Clothing’s easy exchange policy, you can shop with confidence knowing that your satisfaction is our top priority. Experience seamless exchanges and hassle-free shopping with us today.
Returns
At SparrowClothing.in, we are dedicated to bringing you the latest fashion trends at unbeatable prices without compromising on quality. However, if for any reason you are not satisfied with your purchase, we offer a convenient return policy.
Easy Online Return Process:
If the product does not meet your expectations, you can simply return it within 7 days of delivery. To initiate the return process, follow these steps:
Log in to your My Orders section on SparrowClothing.in
Select the Order containing the product you wish to return
Click on Return Product to request the return
Please note the following important points regarding returns:
Shipping Charges and COD charges incurred at the time of purchase are non-refundable.
For a reverse pick-up, a shipping charge of Rs.100 will be deducted from your refund.
Return Guidelines:
All return requests must be made within 7 days of the delivery date.
Your pickup will be scheduled within 2-3 working days.
Returned products must be unused, unwashed, undamaged, and returned in their original packaging with tags attached. Items without tags will not be accepted.
Refunds are subject to the condition that the returned items meet the above criteria; otherwise, the return will be rejected.
Damaged or Incorrect Products:
In the rare event that you receive a damaged, defective, wrong, or missing product, please notify us within 24 hours of delivery. We also request that you email us a photograph of the issue for our records. Failure to report such incidents promptly may result in the return not being processed.
At SparrowClothing.in, your satisfaction is our top priority. We strive to make the return process as smooth and hassle-free as possible for our valued customers. Shop with confidence knowing that your fashion needs are in good hands.
Refund Policy
Amount Refund :
1. If you cancel the Order, the full amount will be refunded to you includes shipping charges and COD charges if any.
2. If you return the product, shipping charges and COD charges charged at the time while placing the order will be deducted. Also, the Reverse Shipping charges of Rs.100 will be charged and the balance amount will be refunded to you.
Mode of Refund :
Prepaid Orders Refund Process
When it comes to refunds for prepaid orders, the amount will be refunded to the same account used for the purchase. Once we have received the product, the refund process will be initiated within 1-2 working days. You can expect to see the money reflected in your account within 5-7 working days.
COD Orders Refund Procedure
For Cash on Delivery (COD) orders, the refund amount will be transferred to the Bank Account provided when the Return Request was made. The refunded amount will be reflected in your account within 7 working days of providing the necessary details.
Easy Refunds with Wallet Method
If you selected the Wallet Method for your refund and provided incorrect Bank Details, we will notify you to update the information. Failure to respond within 7 days will result in the amount being transferred to your Sparrow Clothing Wallet.